Contact us

BY TELEPHONE

You can contact our customer service at 438 392-3456

BY EMAIL

We’d love to hear from you. Please take a moment to share your comments, questions and opinions on your online experience with us. Just send us an email at: info@romeoj.ca

Please include the following information so we can serve you better

  • Your full name
  • Your comment or question
  • The product name or style number you referred to

Warranty

All Romeo J.® jewellery is covered against defects in materials and workmanship under ordinary consumer use for a period of ONE (1) YEAR from the date of original retail purchase.

In all cases, please send us a picture of your jewellery by email at info@romeoj.ca and tell us the reason why you are not satisfied. We will call you in a 48 hours window following the reception of your email.

Returns and exchange

Returns

We want you to be satisfied with the product that you ordered. This is why we will accept returns not meeting your expectations.
We give a full refund but do not cover the shipping costs to return your products.
The amount of your order will be reimbursed via the same method of payment used for the order.

The product needs to be returned within 7 days from the date you received your order. The item must be undamaged and unworn with the tags still on.

Make sure you wrap up your item in his original packaging, with a copy of your invoice so we can process your request. The package must be sent to the following address:
Romeo J. Inc
104 33rd Avenue
Bois-des-Filion, Quebec, Canada
J6Z 2C5

Important Upon receipt, a quality control check will be performed on the returned jewellery. No used items or article that has been damaged by the customer will be accepted for exchange or refund.

Exchange
Follow the return procedure and send us an email at info@romeoj.ca and mention that you would like to exchange the product that you have received.

Please include the following information so we can serve you better

  • Your full name
  • Your phone number
  • Your invoice number
  • The product name or style number you referred to

We will call you as soon as we have received your package.

Size guide

How to take care of your jewellery

In order to preserve the look of your jewellery, do not allow it to come into contact with water or chemical products. We also recommend that you polish the silver pieces with the enclosed Romeo J.® cloth.

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